Manage sign-in, device approval, and license status in plain language.
Account states (what you’ll see)
- Signed out: prompts to sign in; features that need an account stay hidden.
- Signed in: access to licensed features based on your plan/seat.
- Approval needed: device not trusted yet; complete approval to proceed.
License states (common messages)
- Active: you’re good to go; features stay enabled.
- Seat unavailable: all seats in use; free one or contact your admin.
- Expired: renew or update billing to restore full access.
- Offline: your license continues working offline until its natural expiry date; reconnect before expiry to renew or restore access.
How to sign in
- Open the Control Center and choose Account.
- Follow the sign-in prompt; approve the device if asked.
- Confirm the account and license status indicator shows active.
Device approval
- If prompted, approve the current device to trust it for future sessions.
- If approval fails, retry after checking network or try another trusted device.
Common fixes
- Seat errors: sign out on an unused machine or ask admin to free a seat.
- Expired: renew license, then refresh in the Account view.
- Offline: reconnect and refresh to revalidate the license.
Learn more: Technical/auth